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RETURN POLICY

CANCELLATION POLICY

To cancel a scheduled flower order (for a future pick up/delivery date), send an email to orders@poppys-garden.com with, “Cancellation Request / your order#” in the subject line and tell us the reason for cancellation in the email. NOTE: To be eligible to receive a refund, the cancellation request must be placed within 48 hours from the time of purchase. Questions? Call us at 918.537.2304.

NON-DELIVERY
All flower orders are final. No returns or exchanges. Once flowers leave our shop premises, Poppy's Garden LLC. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you place an order and the recipient rejects delivery, whatever the reason, Poppy's Garden will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.

QUALITY
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Poppy's Garden to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

FLOWER SUBSTITUTIONS

Poppy's Garden LLC. reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.

SHOP MERCHANDISE
Merchandise may be returned for store credit or exchanged within 30 days of purchase, when you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt. Or, when a flower order cancellation is made more than 72 hours prior to the scheduled pick up/delivery date and is for $250 or less.

RETURN POLICY FAQS

  • WHERE ARE YOU LOCATED?
    We now have two locations! One in Muskogee and one in Tulsa. In Muskogee, we are located at 204 S. Main St., Muskogee, OK 74401, next door to Hattie's House and diagonally across from the VA Regional Office. Swing by and pick up a beautiful arrangement or plant anytime during our business hours. You can also order online or call the shop at 918.537.2304.
  • WHAT ARE YOUR HOURS?
    In Muskogee we are open 10am-5:30pm Tuesday thru Friday and 10am-2pm on Saturday. Our store is closed on Sunday and Monday; however we are available by appointment. If you have a delivery that needs to go on a Monday, please let us know in advance and we will try our best to get you taken care of.
  • WHY ARE YOU CLOSED ON MONDAYS?
    On Mondays you will usually find us at the shop working on cleaning, rearranging, preparing for an upcoming wedding, or other projects. We also leave our Mondays open so we are available for meetings, errands, or wedding preparations. However, on occasion we get to treat Monday like Sunday and have a little down time! Even though our storefront is closed on Mondays we are more than happy to get you taken care of if our schedule permits.
  • HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
    We love when we have as much notice as possible, ideally 24-48 hours.
  • CAN I ORDER VIA TEXT MESSAGE, FACEBOOK, OR INSTAGRAM?"
    The short answer is, no. We get this request a lot actually. We do our best to check our text, Facebook, Instagram messages. Unfortunately because we are typically in production and not always by our phones, sometimes these requests are not seen in time. Orders can only be placed by ordering online, calling the shop at 918.537.2304, or by placing an order in person at one of our locations.
  • DO YOU DELIVER?
    Absolutely! Simply place your order online, in-store, or call us, and we can deliver your order Tuesday thru Saturday. We offer same-day delivery if our schedule allows. Usually if you get your order in by noon we can get your order out the same day. Please call us at 918.537.2304 if you need a same day delivery after 12pm.
  • WHERE DO YOU DELIVER?
    We deliver to Muskogee, Fort Gibson, and the surrounding areas as well as Tulsa, and the surrounding Tulsa Metro area. For all areas 20 miles outside of the Muskogee, Fort Gibson, and Tulsa, please give us 24-48 hours notice so we can ensure we are able to take care of your order.
  • CAN I PICK UP FLOWERS?
    Yes! Our Muskogee location is at 204 S. Main St., Muskogee, OK 74401., next door to Hattie's House and diagonally across from the VA Regional Office. Our Tulsa location is in the Gunboat Park District at 415 E 12th St, Suite B, Tulsa, OK 74120. Swing by and pick up a beautiful arrangement anytime during our business hours. You can order online, in-store, or by calling the shop at 918.537.2304. We also have boxes to carry your flowers home in to make for easy and successful transportation.
  • HOW CAN I CANCEL OR MODIFY MY ORDER?
    The best way to cancel or modify your order is to give us a call at 918.537.2304 to we can adjust your order as soon as possible. To cancel a scheduled flower order (for a future pick up/delivery date), send an email to orders@poppys-garden.com with, "Cancellation Request / your order # (if you've ordered online)" in the subject line and tell us the reason for the cancellation in the email. NOTE: To be eligible to receive a refund on daily orders, the cancellation request must be placed within 48 hours prior to scheduled delivery. Orders $250 or greater must be cancelled a week in advance, as we usually source our flowers for larger orders a week prior to the order. Questions or need immediate assistance? Call us at 918.537.2304.
  • CAN I MAKE SPECIAL REQUESTS?
    Poppy's Garden flower arrangements are all one of a kind! Each one is subject to flower availability and season. While we can take requests for certain color schemes we reserve the right to substitute as needed. That means we cannot always guarantee any specific flowers or colors. However, for special events or weddings, we are happy to review your request and send you a quote. To inquire about a wedding, go here. To inquire about an event, go here.
  • DO YOU DO SYMPATHY FLOWERS?
    Yes, we are happy to create sympathy flowers. We are currently working on getting our sympathy designs on the website. Please call the shop at 918.537.2304 to order sympathy flowers.
  • WHAT IS YOUR FLORAL STYLE?
    While we gravitate toward garden style arrangements and love very full and lush designs. We love when a customer keeps us on our toes and requests something different. We can do traditional, modern, and contemporary designs, as well as ikebana.
  • DO YOU KEEP YOUR COOLER STOCKED DAILY?
    We do keep our cooler stocked daily. However it is always best to call us ahead of time to make sure our inventory isn't already reserved for pre-orders, weddings, or events. You are welcome to buy flowers by the stem, shop our arrangements in the cooler, or we can make something up for you. If you need something ready for pick up, please call the shop at 918.537.2304 so you do not have to wait.
  • CAN I PURCHASE FLOWERS BY THE STEM?
    Yes, absolutely. Pick exactly what flowers you want. Flowers are sold per stem or in small bundles. Let us know your selection and we will wrap them for you to take home! One thing to keep in mind when purchasing a wrap or flowers by the stem. Since the flowers are transported out of water, we do not guarantee our wrapped bouquets or flowers purchased by the stem. While a wrapped bouquet is beautiful and can make for a nice presentation, please keep in mind that flowers come in vases of water for a reason. First, our water is pre-treated with flower food. But more importantly flowers without water can become troublesome quicker than you think. Even a short drive home can disrupt the hydration of your flowers and compromise your beautiful blooms (especially in the hot summer months). Consider bringing in a bucket to transport your flowers home in or ask us for a bucket. If you'd like your selections to be arranged by a designer, pick out a vase and we will make an arrangement for you.
  • DO YOU HAVE A RETURN POLICY?
    Yes, check it out here.
  • CAN I BRING IN MY OWN VASE?
    Of course, we LOVE when customers bring us unique containers to create arrangements in. We are connected to Hattie's House Vintage Market and our customers have found so many beautiful vintage containers that we have filled with flowers or plants. Getting quite the vase collection from all your Poppy's Garden flowers? If you are into recycling or just don't want unnecessary clutter around your house, we offer a Vase Buy Back Program. Our Vase Buy Back Program is exclusive to Poppy's Garden vases only.
  • WHAT DO I DO WITH ALL MY POPPY'S GARDEN VASES?
    We offer a Vase Buy Back Program for all Poppy's Garden vases. See our Vase Buy Back Information page for more information.
  • WHAT IS YOUR VASE BUY BACK PROGRAM?
    Our vase buy back program is perfect for our customer that loves to recycle or simply doesn't want unnecessary clutter around their house. See our Vase Buy Back Program page for more information.
  • WHAT IS A VASE PUNCH CARD?
    We offer our Vase Punch Cards to all returning customers. For every Poppy's Garden vase you return you will receive a punch on your card, return 6 vases to the shop and receive a free small wrapped bouquet.
  • DO YOU DO WEDDINGS?
    Yes! Our custom wedding information can be found here. Our arrangements are thoughtfully composed based on color, the season, and the natural surrounding environments. Any custom orders for events can be booked by contacting us here or calling the shop at 918.537.2304. We are currently working on our al e carte wedding menu for online or in-store purchase.
  • WHAT IS THE DIFFERENCE BETWEEN AL E CARTE WEDDING FLORALS AND CUSTOM WEDDINGS?
    Al e carte wedding florals are perfect for the bride who is eloping or having an intimate family gathering. Our custom weddings are for our brides needing full wedding florals.
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